Here's some of your most frequently asked questions. If you still have a question please send us an email at support@noosasarongs.com.au
DELIVERY
Q. What countries do you ship to?
A. We currently ship to Australia only.
Q. Can I ship to a PO box?
A. Yes, no problems.
Q. How quick will I get my delivery?
A. We will ship orders placed before 2pm weekdays that same day. We will also provide
you with an Australia Post tracking number so you can check progress of your order.
Q. Do you have free delivery?
A. Yes, all orders over $100 qualify for FREE SHIPPING
Q. How much will it cost to ship my order?
A. All orders under $100 have a flat $10 delivery charge
Q. What if I need my order in a hurry? (1-2 days)
A. Express Post is available for $14.50
Q. Do you offer pickups?
A. Not at this time
Q. Can I split the order into two delivery addresses?
A. No, you will need to place separate orders for each address.
RETURNS & EXCHANGES
Q. Do you accept returns?
A. Yes, returns are accepted within 30 days of purchase. Please check our Returns & Exchanges Policy
Q. What if the item is faulty?
A. Simply contact us and we will tell you how to proceed
Q. What if I change my mind?
A. Yes, contact us and we'll tell you what to do nextÂ
Q. Are there any fees for change of mind refunds?
A. Yes, all change of mind refunds have a 10% restocking fee.
PAYMENT OPTIONS
Q. What payment methods do you accept?
A. We accept Mastercard and Visa, plus PayPal
SECURITY & PRIVACY
Q. Is your website secure?
A. We use Shopify for our eCommerce platform who are established and reputable and
prioritize security and safeguard user information.
Q. What about our privacy?
A. We never on-sell your information to 3rd parties
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